Both the advantages and disadvantages of using AI were highlighted. One example was the chatbot Bertha, which assists employees in searching the intranet and proofreading in Vejle Municipality. Nicklas Fledelius, IT Architect in Vejle Municipality, emphasized: “We should view AI as the ideal intern. It can be skilled, but it’s your responsibility to validate the material provided by the generative AI.”
Across the concrete examples, a pattern emerged that municipalities have moved from high-risk project ideas to more practical solutions that work and save time. In other words, there are now more “simple” chatbots, mail sorting, and meeting summary solutions in use than more advanced applications of AI.
The conference on November 20 was organized by the ADD project, KL, the Agency for Digital Government, the Data Ethics Council, and the Municipality of Copenhagen.